The HEE elfh support team is a small team supporting over two million registered users. We provide day to day support to those users including password resets, registration advice, advice on using and navigating the HEE elfh IT systems and reporting and certification support.

As a government funded organisation, HEE elfh has a limited budget with a responsibility to provide the best value service possible. The recent trial of Live Chat highlighted the benefits of providing a service to users which allowed immediate access to one of our helpdesk operators. Live Chat has now been rolled out between the hours of 9:30am to 4:30pm. Staff will attempt to resolve your issue during the chat or, for more complex issues, refer to a colleague for additional investigation by raising a support ticket.

However, because of budget limitations, there are no plans to offer telephone support.