Service levels and user satisfaction
We aim to achieve 100% scheduled uptime with the platform. Whenever system maintenance is required, we will give as much warning as possible. Check the ...
Thu, 15 Aug, 2024 at 4:18 PM
The support team has in place a number of service level agreements which set standards for query resolution times. The majority of support requests conce...
Thu, 15 Aug, 2024 at 4:22 PM